Service and maintenance

Service, maintenance and customer service - anywhere in the world

After-sales service

After project conclusion, our job is long from finished. We also offer you a variety ofafter-sales services.

Our services:

24/7 service hotline at over 40 locations worldwide
Remote diagnostics and maintenance, condition monitoring
Original spare parts service, corrective maintenance, repair
Commissioning of in-house-configured machines and equipment, startup support, operational optimization
Retrofit of existing machines and equipment
Consultation, training, and audits
Repair and conversion
Qualified maintenance
Back office/service coordination
Installation and assembly

Nürmont technicians/hotline

24-hour hotline: our service technicians are available to you 24/7 at over 40 locations throughout the world

Remote diagnostics

Our remote maintenance systems allows us to perform diagnostics on your equipment via Internet/intranet without an on-site service technician.

Spare parts service

We offer you the option to store spare parts at any of our locations and to ship them in a timely manner.

Commissioning

Of course, we follow up the planning, engineering, manufacturing, and delivery of your machine or equipment by commissioning it and instructing your personnel in its handling. Our technicians travel to you exclusively – on request, wearing unmarked uniforms or even your company-issued uniforms.

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Overhauling/Retrofitting

We retrofit your existing machines and equipment with the latest drive systems, control cabinets, and user interfaces to enable trouble-free production based on the state on the art. A customized retrofit of your existing machine architecture allows you to quickly achieve a greater level of flexibility and increased availability of your production equipment. We coordinate with manufacturers to offer these services in the previously-owned machine sector, as well. To avoid interfering with your production processes, we offer the use of NMI's own assembly shops with appropriate infrastructure.

Consultation, training, and audits

Profit from our many years of experience and our know-how. We invite you to join us for goal-oriented, hands-on training at our academy. Study in a comfortable atmosphere with appealing ambience. In addition to training programs, the academy offers modern conference rooms holding up to 200 persons - all fully air-conditioned, of course.

Product training
Hands-on application training
Customized training to meet your requirements
On-site training
Modern training technology
Conference rooms for up to 236 persons
Catering
Air-conditioned facilities

Repair and conversion

We support you during your conversion activities, e.g., for application changeovers. We perform retrofits in the field for our customers. We assist in carrying out revisions, e.g., for large customers and for large, personnel-intensive projects.

Qualified maintenance - Preventive maintenance/per-call maintenance

Qualified maintenance according to a maintenance checklist of the manufacturer. Required maintenance intervals, inspections, preventive maintenance. Maintenance for specified tasks, machine programs. Independent coordination by NMI, fixed-price invoicing available.

Back office/service coordination

We schedule our NMI service technician visits in consultation with the manufacturer. We document every job in order to ensure seamless traceability. Service reports are prepared and archived. We manage and inspect all service records. You receive from us a detailed and easy-to-understand invoice, including an itemization of all incidental expenses. We enter into individual, explicitly arranged framework agreements with our service partners.

Installation and assembly

Starting from the "unloading" interface, we organize placement, positioning, installation, test run, operator instruction, and handover with report. Upon request, we will work together with our professional network partners to transport your machine ex works to the point-of-destination.

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