After project conclusion, our job is long from finished.
We also offer you a variety ofafter-sales services.
- 24/7 service hotline at over 40 locations worldwide
- Remote diagnostics and maintenance, condition monitoring
- Original spare parts service, corrective maintenance,
- Commissioning of in-house-configured machines and
equipment, startup support, operational optimization
- Retrofit of existing machines and equipment
- Consultation, training, and audits
- Repair and conversion
- Qualified maintenance
- Back office/service coordination
- Installation and assembly
24-hour hotline: our service technicians are available to
you 24/7 at over 40 locations throughout the world
Our remote maintenance systems allows us to perform diagnostics
on your equipment via Internet/intranet without an on-site
Spare parts service
We offer you the option to store spare parts at any of our
locations and to ship them in a timely manner.
Of course, we follow up the planning, engineering, manufacturing,
and delivery of your machine or equipment by commissioning
it and instructing your personnel in its handling. Our technicians
travel to you exclusively – on request, wearing unmarked
uniforms or even your company-issued uniforms.
We retrofit your existing machines and equipment with the
latest drive systems, control cabinets, and user interfaces
to enable trouble-free production based on the state on the
art. A customized retrofit of your existing machine architecture
allows you to quickly achieve a greater level of flexibility
and increased availability of your production equipment. We
coordinate with manufacturers to offer these services in the
previously-owned machine sector, as well. To avoid interfering
with your production processes, we offer the use of NMI's
own assembly shops with appropriate infrastructure.
Consultation, training, and audits
Profit from our many years of experience and our know-how.
We invite you to join us for goal-oriented, hands-on training
at our academy. Study in a comfortable atmosphere with appealing
ambience. In addition to training programs, the academy offers
modern conference rooms holding up to 200 persons - all fully
air-conditioned, of course.
- Product training
- Hands-on application training
- Customized training to meet your requirements
- On-site training
- Modern training technology
- Conference rooms for up to 236 persons
- Air-conditioned facilities
Repair and conversion
We support you during your conversion activities, e.g.,
for application changeovers. We perform retrofits in the field
for our customers. We assist in carrying out revisions, e.g.,
for large customers and for large, personnel-intensive projects.
Qualified maintenance - Preventive maintenance/per-call
Qualified maintenance according to a maintenance checklist
of the manufacturer. Required maintenance intervals, inspections,
preventive maintenance. Maintenance for specified tasks, machine
programs. Independent coordination by NMI, fixed-price invoicing
Back office/service coordination
We schedule our NMI service technician visits in consultation
with the manufacturer. We document every job in order to ensure
seamless traceability. Service reports are prepared and archived.
We manage and inspect all service records. You receive from
us a detailed and easy-to-understand invoice, including an
itemization of all incidental expenses. We enter into individual,
explicitly arranged framework agreements with our service
Installation and assembly
Starting from the "unloading" interface, we organize
placement, positioning, installation, test run, operator instruction,
and handover with report. Upon request, we will work together
with our professional network partners to transport your machine
ex works to the point-of-destination.